Our Commitment to Excellence

At Target KitchenAid, we understand that premium kitchen tools deserve premium service. Just as we meticulously curate our collection of Italian-crafted cookware and German-engineered precision tools, we approach your shopping experience with the same dedication to quality and customer care. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time Notes
Standard Shipping DHL or FedEx $12.95 10-15 business days after dispatch Recommended for most destinations
Free Shipping EMS Free for orders over $50 15-25 business days after dispatch Economical option for budget-conscious shoppers

Please Note: Delivery times are estimates and may vary based on destination, customs processing, and seasonal demand. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

Returns & Exchanges Policy

Eligibility Requirements

  • Timeframe: Returns and exchanges are accepted within 15 days of receipt
  • Condition: Items must be in original, unused condition
  • Packaging: All original packaging and tags must be intact
  • Documentation: Proof of purchase (order confirmation or invoice) is required
  • Resalable Condition: Items must be in perfect condition for resale

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Colanders & Food Strainers (due to food contact nature)
  • Kitchen Spoons (used for food preparation)
  • Butter Dishes (food contact items)
  • Any products where original packaging has been opened or seals broken

If you receive a defective item from these categories, please contact us immediately for resolution.

Return Process

Step 1: Initiate Your Return

To begin the return process, please complete our Return Request Form and email it to our customer service team at [email protected].

Include the following information in your request:

  • Customer Name
  • Order Number and Date
  • Contact Information (Email and Phone)
  • Items to Return (Product Name, SKU, Quantity)
  • Reason for Return
  • Preferred Resolution (Refund or Exchange)

Step 2: Receive Return Authorization

Within 24 hours during business days (Monday-Friday), you’ll receive:

  • Return Authorization Number
  • Prepaid shipping label (for defective items only)
  • Return instructions and shipping address

Step 3: Package and Ship

  • Pack items securely in original packaging
  • Include all original accessories and documentation
  • Attach the return label provided
  • Ship via the recommended carrier

Refund Information

Processing Time

Once we receive your returned item:

  • Inspection period: 2-3 business days
  • Refund processing: 3-5 business days
  • Total time until refund appears in your account: 5-10 business days

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
  • PayPal: Refunded to your PayPal account

Important Note: Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchange Process

For eligible exchanges:

  • Follow the same return process outlined above
  • Clearly indicate your desired exchange item in the Return Request Form
  • We’ll ship your replacement item once we receive and process your return
  • Expedited shipping options available for exchanges
  • If the exchange item differs in price, we’ll process a partial refund or charge the difference accordingly

Defective or Damaged Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We’ll arrange for expedited replacement at no additional cost
  • Prepaid return shipping will be provided

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs documentation must be completed accurately
  • Please ensure returned items comply with international shipping regulations
  • Refunds will be issued in US Dollars; currency conversion differences may apply

Customer Service Contact

For questions about returns, exchanges, or shipping:

Email: [email protected]

Address: 3107 Hillhaven Drive, Los Angeles, US 90046

Response Time: Within 24 hours during business days (Monday-Friday, 9:00 AM to 6:00 PM PST)

Thank you for choosing Target KitchenAid. We’re committed to ensuring your complete satisfaction with our premium kitchen essentials.