Our Commitment to Your Satisfaction

At Target KitchenAid, we believe that premium kitchen tools should deliver exceptional performance and complete satisfaction. Just as we meticulously select our Italian-crafted cookware and German-engineered precision tools, we approach your shopping experience with the same dedication to quality and customer care.

If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process designed with our discerning customers in mind.

Return & Exchange Eligibility

Timeframe

We accept returns and exchanges within 15 days of your receipt of items.

Condition Requirements

  • Items must be in original, unused condition
  • All original packaging and tags must be intact
  • Proof of purchase (order confirmation or invoice) is required
  • Items must be in resalable condition

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Colanders & Food Strainers (due to food contact nature)
  • Kitchen Spoons (used for food preparation)
  • Butter Dishes (food contact items)
  • Any products where original packaging has been opened or seals broken

If you receive a defective item from these categories, please contact us immediately for resolution.

Return Process

Step 1: Initiate Your Return

To begin the return process, please complete our Return Request Form below and email it to our customer service team.

RETURN REQUEST FORM

Customer Name: ____________________________
Order Number: _____________________________
Order Date: _______________________________
Email Address: ____________________________
Phone Number: _____________________________

Items to Return:
Product Name: _____________________________
SKU/Item Number: _________________________
Quantity: ________________________________
Reason for Return: ________________________

Preferred Resolution:
[ ] Refund
[ ] Exchange for: _________________________

Additional Comments: ______________________
__________________________________________

Email your completed form to: [email protected]

Step 2: Receive Return Authorization

Within 24 hours (during business days), you’ll receive:

  • Return Authorization Number
  • Prepaid shipping label (for defective items)
  • Return instructions and shipping address

Step 3: Package and Ship

  • Pack items securely in original packaging
  • Include all original accessories and documentation
  • Attach the return label provided
  • Ship via the recommended carrier

Refund Information

Processing Time

Once we receive your returned item:

  • Inspection period: 2-3 business days
  • Refund processing: 3-5 business days
  • Total time until refund appears in your account: 5-10 business days

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
  • PayPal: Refunded to your PayPal account

Note: Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchange Process

For eligible exchanges:

  1. Follow the same return process outlined above
  2. Clearly indicate your desired exchange item in the Return Request Form
  3. We’ll ship your replacement item once we receive and process your return
  4. Expedited shipping options available for exchanges

If the exchange item differs in price, we’ll process a partial refund or charge the difference accordingly.

Defective or Damaged Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We’ll arrange for expedited replacement at no additional cost
  • Prepaid return shipping will be provided

Customer Service Contact

For questions about returns or exchanges:

Email: [email protected]

Address: 3107 Hillhaven Drive, Los Angeles, US 90046

Response Time: Within 24 hours during business days (Monday-Friday, 9:00 AM to 6:00 PM PST)

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs documentation must be completed accurately
  • Please ensure returned items comply with international shipping regulations
  • Refunds will be issued in US Dollars; currency conversion differences may apply

Thank you for choosing Target KitchenAid. We’re committed to ensuring your complete satisfaction with our premium kitchen essentials, just as we’re dedicated to protecting your privacy and providing exceptional service.